How to use the Smedic365 App
Learn how to use Smedic365 in just a few simple steps. This step-by-step guide, from the basics to advanced features, will help you get the most out of the app from your first use.

 

INSTALLING THE APP

1. Download the app to your phone

For Android devices:

  • Step 1: Open the Google Play Store on your phone.
  • Step 2: Search for Smedic.
  • Step 3: Tap Install.
  • Step 4: Once installation is complete, tap Open to start using the app.

Note: Smedic365 is compatible with Android 14 and later versions.

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For iOS devices:

  • Step 1: Open the App Store on your phone.
  • Step 2: Search for Smedic365.
  • Step 3: Tap Get to download and install the app.
  • Step 4: Once installation is complete, tap Open to start using the app.

Note: The Smedic app is compatible with iOS 12 and later.

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2. Create an account

  • Step 1: Tap Sign Up.
  • Step 2: Enter your phone number.
  • Step 3: Create a password.
  • Step 4: Tap Sign Up.
  • Step 5: Enter the one-time password (OTP) sent to your phone.
  • Step 6: Tap Confirm.
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If you do not receive the OTP:

  • Step 1: Tap Resend verification code.
  • Step 2: Enter the OTP again.
  • Step 3: Tap Confirm.
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3. Log in to your account

  • Step 1: Enter your phone number.
  • Step 2: Enter your password.
  • Step 3: Tap Log In.
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4. Reset your password

  • Step 1: Tap Forgot Password.
  • Step 2: Enter your phone number.
  • Step 3: Tap Get OTP.
  • Step 4: Enter the OTP.
  • Step 5: Tap Confirm and set a new password.
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MANAGING YOUR MEDICAL RECORDS

1. Manage patient profiles

  • Step 1: Tap Profiles.
  • Step 2: Tap the + icon (Add Profile).
  • Step 3: Enter the required information, such as the Medical ID (MYT), name and date of birth.
  • Step 4: Tap Save Profile.

Note:

  • When you enter a Medical ID (MYT), the system will automatically send a one-time password (OTP) to the phone number registered to that Medical ID in Hong Ngoc Hospital’s system.
  • If you do not enter a Medical ID, OTP verification will not be required.
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2. View medical history

  • Step 1: Tap Medical History.
  • Step 2: Select the patient.
  • Step 3: Select the date range you want to view.
  • Step 4: Tap Search.
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3. View payment history

  • Step 1: Tap Payments.
  • Step 2: Select the patient.
  • Step 3: Select a date range of up to 30 days.
  • Step 4: Tap Search.
  • Step 5: Select an invoice to view its details.

Note: The system allows searches for periods of up to 30 days. For a longer period, search in separate date ranges.

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4. View prescriptions

  • Step 1: Tap All.
  • Step 2: Tap Prescriptions.
  • Step 3: Select a patient profile.
  • Step 4: Select a date range.
  • Step 5: Tap Search.
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5. View service progress

  • Step 1: Tap All.
  • Step 2: Tap Service Progress.
  • Step 3: Select the patient.
  • Step 4: Select a date.
  • Step 5: Tap Search.
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6. View membership card details

  • Step 1: Tap All.
  • Step 2: Tap Card Information.
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BOOK AN APPOINTMENTS

1. Book an appointment

  • Step 1: Tap Book Appointment.
  • Step 2: Select the patient.
  • Step 3: Select a hospital branch.
  • Step 4: Select a service.
  • Step 5: Select a doctor.
  • Step 6: Select an appointment date.

Note: If the selected doctor has no available appointments, the system will automatically clear the doctor selection.

  • Step 7: Select your preferred appointment time.
  • Step 8: Enter your symptoms.
  • Step 9: Tap Book Appointment.
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2. View appointments

  • Step 1: Tap Appointments.
  • Step 2: Select a patient profile.
  • Step 3: Select a date range.
  • Step 4: Tap Search.
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3. Cancel an appointment

  • Step 1: Select the appointment you want to cancel.
  • Step 2: Tap Cancel Appointment.
  • Step 3: Tap Confirm Cancellation.
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4. View follow-up appointments

  • Step 1: Tap Follow-up Appointments.
  • Step 2: Select the patient.
  • Step 3: Select a date range.
  • Step 4: Tap Search.
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