Medical consultation at Hong Ngoc International Hospital - a leading international hospital for expatriates and foreign patients in Hanoi

Medical consultation at Hong Ngoc International Hospital - a leading international hospital for expatriates and foreign patients in Hanoi

07-02-2026

With the rapid development of Vietnam’s healthcare sector, modern medical infrastructure, and reasonable treatment costs, international hospitals have become a preferred healthcare destination for foreign patients. Addressing concerns related to language barriers, insurance procedures, and clinical quality, Hong Ngoc International Hospital, with more than 20 years of experience, provides internationally aligned medical services, ensuring patients feel confident throughout their examination and treatment process.

1. Why Hong Ngoc is a leading international hospital for expatriates and foreign patients

1.1. Strong clinical expertise and multilingual capacity

Hong Ngoc International Hospital features a team of more than 500 highly experienced physicians and healthcare professionals, including Professors, Associate Professors, PhDs, Meritorious Physicians, People’s Physicians, MD and Specialist Doctors. Many of whom previously worked at Vietnam’s leading hospitals such as Viet Duc Hospital, Bach Mai Hospital, National Children’s Hospital, Vietnam National Obstetrics & Gynecology Hospital , providing a strong foundation of clinical expertise and extensive hands-on experience.

An experienced team of physicians and healthcare specialists.
An experienced team of physicians and healthcare specialists.

In addition, many physicians at Hong Ngoc International Hospital have completed advanced training or clinical fellowships in the United Kingdom, the United States, Australia, and Japan, and regularly update practice in line with internationally recognized guidelines. The hospital’s clinicians and support staff can provide consultations in foreign languages, helping ensure clear communication and a smoother care experience for international patients.

1.2. Advanced medical technology and modern infrastructure

1.2.1. Medical equipment and diagnostic systems

Hong Ngoc International Hospital has invested in modern medical equipment and technologies from global manufacturers such as GE HealthCare and Abbott (United States), Philips (Netherlands), KARL STORZ (Germany), and Olympus (Japan). With integrated systems across departments, clinicians can support early detection, improve diagnostic accuracy, and develop appropriate treatment plans - helping reduce procedural risk and improve clinical outcomes.

Notable systems include a 3D Mobile C-Arm X-ray Imaging System unit to support intraoperative localization during surgery and interventions; a 2560-Slice Computed Tomography Scanner for rapid, comprehensive assessment of complex conditions; a KARL STORZ 4K IIG Endoscopic Surgery System to provide high-resolution visualization that supports surgical precision and minimally invasive procedures; and the Azurion 5M20 Digital Subtraction Angiography System to support vascular imaging and endovascular interventions.

Medical equipment imported from leading global medical technology manufacturers.
Medical equipment imported from leading global medical technology manufacturers.

1.2.2. Operating rooms and interventional suites

Hong Ngoc International Hospital operates a modern surgical complex designed in accordance with UK HBN standards, meeting stringent requirements for infection control and surgical safety. The operating rooms are equipped with fresh-air circulation systems, HEPA filtration, and continuous positive pressure, along with integrated imported equipment, helping reduce the risk of surgical site infection and support patient safety during procedures.

The international hospital also operates a dedicated DSA suite equipped with the Philips Azurion 5M2 system (Netherlands), supporting vascular diagnosis and minimally invasive interventions.

The Azurion 5M2 digital subtraction angiography system.
The Azurion 5M2 digital subtraction angiography system.

1.3. Service quality standards and international accreditation

With more than 20 years of development, Hong Ngoc International Hospital has strengthened its position within Vietnam’s private healthcare sector through internationally recognized certifications. The international hospital is the first private healthcare institution in Vietnam to receive accreditation from the Australian Council on Healthcare Standards International (ACHSI), which evaluates governance, patient care, and hospital operations against international standards.

Hong Ngoc International Hospital has also been recognized by the Royal College of Surgeons of England (RCS) as a Surgical Training Centre, reflecting its capacity for structured training and professional development aligned with international benchmarks. This supports international patients seeking complex procedures in Vietnam.

Hong Ngoc General Hospital has achieved international quality accreditation.
Hong Ngoc General Hospital has achieved international quality accreditation.

Designed around an international “hospital-hotel” model, Hong Ngoc International Hospital provides inpatient rooms aligned with five-star hotel service standards.

  • VIP rooms: Designed for patients seeking privacy, with a living area, workspace, and premium amenities comparable to a serviced apartment.
  • Single rooms: Quiet and comfortable rooms that support recovery.
  • Double rooms and intensive care units (ICUs): Functional layouts that support clinical care while maintaining comfort for patients and families.
Hong Ngoc General Hospital offers an inpatient accommodation system meeting five star hotel standards.
Hong Ngoc General Hospital offers an inpatient accommodation system meeting five star hotel standards.

In addition, the international hospital provides patient services aligned with international hospital practice, including individualized nutrition planning, Asian and Western menus, in-room multimedia systems with international channels, hospital-wide high-speed Wi-Fi, and housekeeping and laundry services operated under structured infection control procedures to support a safe inpatient environment.

Attentive and professional care services aligned with international hospital standards.
Attentive and professional care services aligned with international hospital standards.

A 24/7 nursing team is available to support patients, from daily care needs to urgent clinical assistance, helping international patients feel supported while receiving treatment away from home.

2. A seamless international healthcare experience for foreign patients at Hong Ngoc International Hospital

2.1. Reducing language barriers in an international hospital setting

2.1.1. Multilingual medical and support staff

Language barriers can create stress and may affect clinical communication, presenting a major challenge for international patients receiving care in Vietnam. At Hong Ngoc International Hospital, physicians with overseas training and strong clinical expertise can conduct consultations and treatment discussions in foreign languages. The international hospital also provides professional interpreters in English, Korean, Japanese, and Chinese, supporting patients from reception and administrative procedures through the completion of care. Patients may also access consultation and book appointments through the international hotline or official international fanpages to help reduce waiting times.

2.1.2. International-standard bilingual medical record system

Many foreign patients are concerned that medical records issued in Vietnam may not meet international requirements or be accepted for continued treatment in their home countries. To support continuity of care, Hong Ngoc International General Hospital provides standardized medical reports, laboratory results, and prescriptions in bilingual format, with hard copies in Vietnamese and digital versions in English. Documentation is prepared to support international insurance claims and referral/continuation of care, reducing the need for complex notarized translation procedures.

In addition, diagnostic imaging results (X-ray, MRI, CT) are stored in the hospital’s PACS system. Images provided to patients are high resolution and compatible with specialized imaging software used in major healthcare systems, supporting remote consultation and continuity of treatment using original diagnostic data.

2.2.1. Direct consultation with specialists

International patients often worry about complex care pathways, including initial registration at small clinics and prolonged referral processes before accessing specialist services. At Hong Ngoc International General Hospital, patients can schedule direct consultations with specialist physicians and senior clinicians without intermediary levels, supporting timely access to appropriate care.

2.2.2. Efficient appointment scheduling

In many developed countries, access to specialist consultations may involve waiting periods ranging from several days to weeks, or even months, which can place unnecessary physical and psychological strain on patients.

At Hong Ngoc International Hospital, international patients are able to schedule appointments conveniently through a dedicated hotline for foreign patients or via the hospital’s mobile application. The system provides automated appointment reminders, allowing patients to manage their schedules proactively and reduce waiting time at the hospital.

2.2.3. 24/7 readiness and flexible scheduling

Time zone differences and demanding work schedules can make it difficult for international patients to seek care during standard office hours. Hong Ngoc International Hospital is open every day of the week, including weekends and public holidays. Emergency services, laboratory testing, and diagnostic imaging are available 24/7 to support timely care when needed.

2.2.4. International medical referral support

When overseas specialized treatment is requested or required, Hong Ngoc International Hospital supports referral documentation and facilitates transfer of clinical records to receiving hospitals. This helps maintain continuity of care and reduces disruption during critical stages of treatment.

2.2.5. Reasonable costs and international insurance support

International patients may be concerned about additional costs such as interpreter fees, private room charges, and the complexity of insurance procedures. At Hong Ngoc International Hospital, services such as multilingual interpretation (English, Japanese, Korean, Chinese) and higher-tier inpatient rooms may be included within service packages, helping reduce unexpected add-on costs.

The international hospital collaborates with more than 50 domestic and international insurers, including Aetna, Allianz, Bupa, Cigna, Tokio Marine, SAS, Pacific Cross, AIA, and Manulife, and supports insurance documentation and direct billing arrangements where applicable.

2.3. A leading international hospital in medical expertise

When selecting an international hospital in Vietnam, foreign patients place particular emphasis on physicians’ clinical expertise and the overall quality of the healthcare system. Recognizing these priorities, Hong Ngoc International Hospital has developed a solid clinical foundation supported by experienced specialists and healthcare services accredited to international standards, providing reassurance throughout the course of care.

2.3.1. An experienced team of leading physicians and specialists

One of the common concerns among international patients is whether physicians possess sufficient expertise and clinical capacity to deliver care in line with international standards. Hong Ngoc International Hospital has a medical team of more than 500 physicians and specialists, many of whom have worked at major tertiary referral hospitals and received training or professional development in the United States, Australia, Japan, the United Kingdom, and Germany. The medical staff are proficient in professional medical communication in foreign languages and regularly participate in remote case discussions with international experts to support evidence-based and individualized treatment planning.

2.3.2. Multidisciplinary consultations and international inter-hospital case conferences

Limited coordination across medical specialties is a common concern among international patients. Recognizing this issue, Hong Ngoc International Hospital has established an internal multidisciplinary consultation system and maintains online case conferences with reputable medical partners in Japan, South Korea, and Taiwan.

This approach enables healthcare teams to incorporate multiple clinical perspectives, reach consensus on diagnoses, and optimize treatment plans for complex cases, thereby improving patient safety, clinical effectiveness, and overall confidence in care, particularly for foreign patients.

Through the integration of specialized medical expertise and structured care coordination, Hong Ngoc International Hospital aims to provide international patients with a healthcare experience that is consistent, transparent, and comparable to care delivered in their home countries.

3. An international hospital offering comprehensive medical services

As an international hospital serving expatriates and foreign patients in Vietnam, Hong Ngoc International Hospital has developed a comprehensive multispecialty care system. Clinical and paraclinical departments are organized in an integrated manner, supporting coordinated diagnosis, treatment, and follow-up across medical specialties.

A comprehensive multispecialty care system at Hong Ngoc International Hospital.
A comprehensive multispecialty care system at Hong Ngoc International Hospital.
  • Cardiology and Interventional Cardiology Department: Diagnosis and treatment of more than 30 cardiovascular and vascular conditions, supported by imaging and interventional systems such as CT, DSA, and IVUS.
  • Obstetrics and Gynecology Department: Eight maternity care packages delivered by a team of 40 specialists, providing prenatal care, early screening for obstetric complications, and medical and surgical management of gynecological conditions.
  • Musculoskeletal Department : Examination and treatment of more than 100 acute and chronic musculoskeletal conditions, with diagnostic support from CT, MRI, and X-ray systems.
  • General Surgery Department: Eight operating rooms designed to UK HBN standards, providing diagnosis and surgical management across gastrointestinal, oncologic, trauma, and complex surgical conditions.
  • Ophthalmology Department: Services provided by Vietnamese and Japanese specialists, following standardized clinical and surgical protocols for patients of all ages.
Comprehensive multispecialty medical services and integrated treatment at an international hospital for foreign patients in Vietnam.
Comprehensive multispecialty medical services and integrated treatment at an international hospital for foreign patients in Vietnam.
  • Pediatrics Department: Diagnosis and treatment of more than 100 pediatric conditions following WHO-based clinical guidelines.
  • Otolaryngology & Head and Neck Surgery Department: Diagnosis and surgical management of ENT disorders with structured clinical pathways.
  • Gastroenterology - Hepatology - Pancreatology Department: Comprehensive management of digestive, liver, biliary, and pancreatic diseases.
  • Oncology Department: Multimodal cancer care following Ministry of Health guidelines and NCCN/ASCO recommendations.
  • Orthopedic Trauma and Neurosurgery Department: Surgical and non-surgical management of musculoskeletal, spinal, and cranial conditions.
  • General Internal Medicine Department: Diagnosis, treatment, and emergency care for internal medicine, infectious, and tropical diseases.
  • Emergency and Intensive Care Unit (ICU): 24/7 management of critical and emergency conditions.
  •  Diagnostic Imaging & Interventional Radiology Department: Imaging-based diagnosis and minimally invasive procedures.
  • Endocrinology Department: Screening and management of endocrine disorders such as diabetes and thyroid disease.
  • Nephrology Department: Diagnosis and treatment of renal and urological diseases, including hemodialysis services.
  • Along with many other specialized departments.

Alongside clinical departments, Hong Ngoc International Hospital operates specialized centers and focused clinical units to support safe and effective care.

A system of specialized centers and clinical units.
A system of specialized centers and clinical units.
  • Andrology and Urology Unit: Management of male reproductive and urological conditions using evidence-based approaches.
  • Gynecology and Breast Unit: Comprehensive care from routine screening to management of complex conditions.
  • Center for Reproductive Medicine & Infertility (IVF): Assisted reproductive services using structured clinical protocols and individualized treatment planning.
  • Vaccination Center: Provision of vaccines imported from the United States, France, Germany, and other countries.
  • Health Screening Center: Health screening programs supporting early detection of cancer, stroke, and chronic disease risks.
  • Gene Center: Genetic and molecular testing compliant with ISO 15189:2022 standards, supporting screening, diagnosis, and genetic counseling.
  • Along with other specialized centers and clinical units, all developed in a structured manner and aligned with professional standards.

4. Hong Ngoc partner network

Hong Ngoc International Hospital maintains an international medical collaboration network with hospitals and healthcare organizations in countries with established healthcare systems, supporting clinical exchange and continuity of care for international patients.

Japan: Aijinkai Healthcare Group, Takatsuki General Hospital

South Korea: Samsung Medical Center, Daegu Medical Center, Wooridul Daegu Hospital, Kyungpook National University Hospital (KNUH), Chilgok Hospital

Taiwan: Taipei City Hospital, E-Da Hospital, Taipei Veterans General Hospital, Taiwan External Trade Development Council

Russia: AMG Eye Hospital

Hong Ngoc International Hospital collaborates with international healthcare organizations.
Hong Ngoc International Hospital collaborates with international healthcare organizations.

This partner network supports professional exchange and referral coordination, helping international patients feel confident when accessing medical services in Vietnam.

5. Contact and appointment booking

5.1. Contact information

For consultation and appointment booking, please contact Hong Ngoc International Hospital through the following channels:

  • Official Fanpage: Hong Ngoc International Hospital
  • International Fanpage: Hong Ngoc International Hospital
  • WhatsApp: (+84) 966 701 596
  • Hotline (English): +84 97 5743 469
  • Hotline (Korean): +84 91 124 1661
  • Hotline (Chinese): +84 94 313 7086

5.2. Locations

Hong Ngoc International Hospital operates a network of hospitals and multidisciplinary clinics across Hanoi, providing flexible access to medical care for international patients.

Hospital system (2 hospitals):

  • Hong Ngoc Hong Ngoc International Hospital – Yen Ninh Address: 55 Yen Ninh Street, Ba Dinh Ward
  • Hong Ngoc Hong Ngoc International Hospital – Phuc Truong Minh Address: 8 Chau Van Liem Street, Tu Liem Ward

Clinic system (5 clinics):

  • Hong Ngoc Multidisciplinary Clinic – To Huu HPC Landmark 105 Building, Van Khe New Urban Area, Ha Dong Ward
  • Hong Ngoc Multidisciplinary Clinic – Kosmo Tay Ho NoVo Building, 161 Xuan La Street, Xuan Dinh Ward
  • Hong Ngoc Multidisciplinary Clinic – Keangnam Keangnam Hanoi Landmark Tower, Yen Hoa Ward
  • Hong Ngoc Multidisciplinary Clinic – Long Bien 7 & 9 Nguyen Van Linh Street, Viet Hung Ward
  • Hong Ngoc Multidisciplinary Clinic – Nguyen Tuan Autumn Building, Goldseason Urban Area, 47 Nguyen Tuan Street, Thanh Xuan Ward
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