With the growing number of international residents, professionals, and long-term visitors in Vietnam, the need for consultation and treatment of urological diseases has become increasingly apparent, particularly when symptoms such as painful urination, urinary urgency, frequent urination, urinary stones, or prostate conditions directly affect daily activities and personal schedules.
At Hong Ngoc General Hospital, international patients have access to comprehensive urological care supported by an experienced team of doctors, modern medical equipment, language assistance services, and convenient patient-centered support throughout the treatment process.
Hong Ngoc General Hospital’s Andrology and Urologic Surgery Unit: international-standard urological care in Vietnam
The Andrology and Urologic Surgery Unit at Hong Ngoc General Hospital was established to provide comprehensive andrological and urological healthcare services for domestic patients and international patients who are living, working, traveling, or seeking medical treatment in Vietnam.
With a development orientation aligned with international healthcare standards, the unit focuses on the following key objectives:
- Providing specialized consultation, diagnosis, and treatment for andrological and urological diseases within a single integrated healthcare system.
- Developing personalized treatment pathways tailored to each international patient’s medical condition, care needs, and length of stay.
- Helping international patients access high-quality medical services in Vietnam, reducing the need to travel to another country for treatment.
- Optimizing the healthcare experience through a clear, transparent, convenient, and easily accessible process.
- Accompanying patients throughout consultation, treatment, recovery, and post-treatment follow-up.
A healthcare facility endorsed by international standards
Over more than 20 years of development, Hong Ngoc General Hospital has gradually affirmed its position as one of the pioneering private hospitals in Vietnam in standardizing healthcare quality according to international standards.
Hong Ngoc General Hospital became the first private hospital in Vietnam to achieve ACHSI international accreditation from the Australian Council on Healthcare Standards International, a prestigious accreditation system that evaluates hospital management, patient safety, quality of care, and operational processes.
In addition to being recognized for the quality of its medical examination and treatment services, Hong Ngoc General Hospital has also been recognized by the Royal College of Surgeons of England, or RCS England, as a global-standard training center. This recognition affirms the hospital’s capacity to develop its medical workforce and its ability to update and apply international surgical standards.
Removing language and administrative barriers for international patients seeking urological care
International patients receive comprehensive support to ensure that the medical care process is convenient, transparent, and minimizes the risk of miscommunication in medical information.
- A team of multilingual doctors and medical staff: Many doctors at Hong Ngoc General Hospital have received overseas training and are able to directly examine, counsel, and explain treatment protocols to international patients. In addition, the hospital provides a professional team of interpreters in multiple languages, including English, Korean, Japanese, and Chinese, accompanying patients from reception, administrative procedures, and consultation through to the completion of treatment.
- Fast appointment booking support to reduce waiting time: International patients can contact the hospital for consultation and book appointments in advance through the hotline or international fanpage, allowing them to proactively arrange their schedules and minimize waiting time at the hospital.
- Bilingual medical records for convenient insurance processing and continuity of care: Hong Ngoc General Hospital provides standardized medical records in both Vietnamese and English to support international insurance payment or continued treatment in the patient’s home country, helping reduce complex translation and notarization procedures.
- Medical imaging stored on the PACS system: Diagnostic imaging results such as X-rays, MRI scans, and CT scans are stored in high quality and are compatible with specialized image-viewing software used by many major healthcare systems. As a result, doctors abroad can provide remote consultations or continue treatment based on original medical data quickly and accurately.
Network of international partners and insurance providers
To help patients optimize medical costs when receiving treatment abroad, Hong Ngoc General Hospital places strong emphasis on providing clear insurance support and cost consultation from the outset.
The hospital currently partners with more than 50 major domestic and international insurance providers, including Aetna, Allianz, Bupa, Cigna, Tokio Marine, SAS, Pacific Cross, AIA, and Manulife, offering more convenient support for international patients seeking consultation, medical treatment, interventional procedures, or surgery for andrological and urological conditions in Vietnam.
Through the international insurance network, patients can benefit from a range of practical support services:
- Direct billing support: The hospital coordinates with insurance providers to verify benefits, confirm coverage scope, and support direct billing according to the terms of each policy, helping patients reduce the initial financial burden.
- Shortened paperwork processing time: The hospital assists in preparing medical records, supporting documents, invoices, and other required paperwork, helping minimize the need for patients to handle complex administrative procedures on their own.
- Proactive control of treatment costs: Patients receive upfront consultation regarding insurance benefits, estimated costs, and potential additional expenses, allowing them to plan their finances more easily during their stay in Vietnam.
With coordinated support for insurance, cost consultation, and payment documentation, international patients can focus on treatment, recovery, and health follow-up instead of being overly concerned about financial procedures.
Why international patients choose Hong Ngoc General Hospital for urological care
With a strategic focus on developing a comprehensive urological healthcare model, Hong Ngoc General Hospital not only prioritizes clinical expertise but also places strong emphasis on creating a medical care experience tailored to the practical needs of international patients.
Comprehensive urological services for a wide range of conditions
To meet the healthcare needs of both domestic and international patients, the Andrology and Urologic Surgery Unit at Hong Ngoc General Hospital receives and treats a wide range of urological and andrological conditions, including:
- Urinary stone diseases: including kidney stones, ureteral stones, and bladder stones. Patients are assessed for stone location, size, and the degree of urinary tract involvement in order to select the most appropriate treatment method.
- Voiding disorders: such as painful urination, urinary urgency, frequent urination, nocturia, difficulty urinating, and urinary retention. These symptoms can significantly interfere with daily activities and should be evaluated to identify the underlying cause and guide appropriate treatment.
- Prostate diseases: commonly seen in middle-aged and older men, particularly benign prostatic hyperplasia, which may cause difficulty urinating, nocturia, weak urinary stream, or urinary retention.
- Urinary tract infections: including cystitis, urethritis, and recurrent urinary tract infections, which require treatment according to an appropriate protocol to reduce the risk of persistent or recurrent disease.
- Andrological conditions: including testicular disorders, foreskin-related conditions, and issues affecting male sexual function and quality of life.
With a diverse range of services, both domestic and international patients can access a seamless process of consultation, diagnosis, and treatment for andrological and urological conditions within a single healthcare system. This helps reduce the need to visit multiple facilities, repeat tests, or experience interruptions in the treatment process.
For international patients in particular, the comprehensive scope of services offers practical benefits in terms of time, cost, and convenience during their stay in Vietnam.
A highly qualified team of doctors with extensive experience in managing andrological and urological diseases
The professional council of the Andrology and Urologic Surgery Unit at Hong Ngoc General Hospital is led by Dr. Trinh Minh Thanh, MSc, Specialist Level II, an experienced specialist in andrology and urology.
- He has more than 30 years of experience in examining and treating andrological and urological diseases at leading hospitals.
- He holds a certificate in laparoscopic abdominal surgery from the United States and a certificate in urologic surgery from Kobe University Hospital in Japan.
- He has mastered a wide range of complex andrological and urological procedures, particularly in cases requiring advanced management and individualized treatment planning.
- He is proficient in English communication, helping ensure a smooth consultation and counseling process for international patients.
The unit is also supported by a younger generation of doctors, including Mr. Nghiem Dinh Luong, MSc, Resident Physician; Dr. Bui Tien Thanh, MSc, Resident Physician; and Dr. Pham Hung Kien, Specialist Level I, all of whom have received structured medical training and remain dedicated to patient counseling and care. The doctors also proactively keep up to date with the latest treatment trends in andrology and urology.
The medical team places strong emphasis on developing personalized treatment protocols based on each patient’s condition, the severity and impact of symptoms, underlying medical conditions, and individual care needs.
- For cases requiring medical management, doctors conduct a clinical examination, evaluate the underlying cause, and apply treatment protocols based on the recommendations of the European Association of Urology, or EAU. Treatment is closely monitored to control symptoms, reduce the risk of recurrence, and adjust medication according to each patient’s response.
- For cases requiring an interventional procedure or surgery, the unit prioritizes modern, minimally invasive methods when clinically indicated, with the aim of reducing pain, limiting bleeding, shortening hospital stay, and supporting faster recovery after treatment.
- For patients suitable for minimally invasive intervention, the unit coordinates with the Department of Interventional Radiology and Diagnostic Imaging to perform endovascular techniques, most notably prostatic artery embolization for the treatment of benign prostatic hyperplasia. This technique reduces blood flow to the prostate, thereby helping improve symptoms such as difficulty urinating, frequent urination, and nocturia.
This approach helps ensure that patients receive appropriate, targeted treatment, avoid unnecessary interventions, and receive timely management when advanced care is required. It also allows international patients to follow a clear, safe, effective, and well-structured treatment plan that is aligned with their length of stay in Vietnam.
Modern medical equipment supporting accurate diagnosis and effective treatment
In addition to an experienced team of doctors and a personalized treatment approach, Hong Ngoc General Hospital’s modern medical equipment system plays an important role in improving the accuracy of diagnosis and treatment for urological diseases, enhancing patient safety, and optimizing recovery outcomes.
- Abbott diagnostic imaging system: Supports early detection of urinary stones and urinary tract abnormalities, with sensitivity and specificity of over 90%.
- Vitek 2 bacterial identification system: Helps identify pathogens causing urinary tract infections and supports the selection of appropriate antibiotics, reducing the risk of prolonged treatment or inappropriate medication use.
- Karl Storz endoscopic system: Provides 100-fold image magnification and sharp 4D visualization, supporting direct observation of the urinary tract, lesion detection, and more precise manipulation during interventional procedures or surgery.
- HD ESWL extracorporeal shock wave lithotripsy system: Uses shock waves to fragment stones under X-ray and ultrasound guidance, without the need for local or general anesthesia.
- SphinX JR 100W laser lithotripsy system: Delivers high-pulse energy, enabling rapid fragmentation of large and hard stones while minimizing invasiveness and reducing impact on surrounding tissues.
- HBN-standard operating room system from the United Kingdom: Equipped with a fresh air supply system and 24/7 disinfection technology to ensure sterility and surgical safety.
Convenient, patient-friendly care services for international patients
In addition to clinical expertise, the inpatient experience is also an important factor that helps international patients feel reassured when choosing healthcare services in Vietnam.
Developed according to an international-standard hospitality-inspired hospital model, Hong Ngoc General Hospital provides a comfortable, private, and patient-friendly inpatient environment, helping patients feel more at ease throughout treatment and recovery. The hospital’s inpatient room system is designed with a variety of options to meet different hospitalization needs.
- VIP rooms: Luxurious and private spaces suitable for patients who prefer a secluded recovery environment with comprehensive amenities, including a living room, a work area, and a separate personal space.
- Single rooms: Elegantly designed and quiet spaces that allow patients to rest comfortably, supporting both physical and mental recovery after treatment.
- Double rooms and special care rooms: Scientifically arranged and functionally optimized to ensure convenience for medical care while maintaining a warm and comfortable atmosphere for patients and their families.
In addition to focusing on inpatient facilities, Hong Ngoc General Hospital has developed attentive and professional care services designed to help international patients feel as comfortable and reassured as they would at home.
- The nursing team and support staff closely accompany patients at every stage, from post-procedure care and daily activity guidance to meal assistance and support with personal needs during hospitalization.
- The hospital menu is designed with a wide variety of options and input from nutrition specialists, offering a rich selection of Asian and Western dishes to accommodate the tastes and culinary cultures of patients from different countries.
- Patients can also use the multifunctional bedside screen system, which provides access to more than 100 international television channels, YouTube connectivity, online news, movies, and music. High-speed Wi-Fi is also available, helping patients stay connected with their families, work, and daily life.
- Professional housekeeping, laundry, and infection control services are implemented to ensure that the inpatient environment remains clean, safe, and comfortable.
These amenities not only enhance the overall treatment experience but also help international patients feel more comfortable and at ease while receiving medical care in Vietnam.
Guidance for international patients seeking consultation and treatment for urological diseases at Hong Ngoc General Hospital
International patients can easily book appointments through the hospital’s dedicated support channels.
- Official fanpage: Bệnh viện Đa khoa Hồng Ngọc
- International fanpage: Hong Ngoc General Hospital
- WhatsApp: (+84) 966 701 596
- Hotline in English: 0911 858 627
- Hotline in Korean: 091 124 1661
- Hotline in Chinese: 094 313 7086
Hong Ngoc operates a network of hospitals and general clinics across Hanoi, flexibly meeting the needs of international patients for consultation, treatment, and healthcare services.
Hospital system:
- Hong Ngoc Yen Ninh General Hospital: 55 Yen Ninh Street, Ba Dinh Ward
- Hong Ngoc Phuc Truong Minh General Hospital: 8 Chau Van Liem Street, Tu Liem Ward
General clinic system:
- Hong Ngoc General Clinic, To Huu: HPC Landmark 105 Building, Van Khe New Urban Area, Ha Dong Ward
- Hong Ngoc General Clinic, Kosmo Tay Ho: NoVo Building, 161 Xuan La Street, Xuan Dinh Ward
- Hong Ngoc General Clinic, Keangnam: 70-storey Keangnam Hanoi Landmark Tower, Yen Hoa Ward
- Hong Ngoc General Clinic, Long Bien: 7 and 9 Nguyen Van Linh Street, Viet Hung Ward
- Hong Ngoc General Clinic, Nguyen Tuan: Autumn Building, Gold Season Urban Area, 47 Nguyen Tuan Street, Thanh Xuan Ward
