ENT and Head and Neck Surgery Department, Hong Ngoc General Hospital: A trusted destination for ENT care and surgery among international patients in Hanoi

For the international community living and working in Hanoi, finding a trusted ENT care provider with experienced specialists, modern medical equipment and professional international patient support services is always a top priority.

At the ENT and Head and Neck Surgery Department, Hong Ngoc General Hospital, patients receive direct consultations with experienced specialists, access to modern diagnostic systems and personalized treatment protocols. In particular, the hospital has a dedicated international patient support center offering multilingual interpretation, international insurance assistance and comprehensive care before, during and after treatment, helping international patients feel reassured when seeking ENT care in Hanoi.

Patients can currently receive care at two Hong Ngoc General Hospital locations: Hong Ngoc General Hospital - Yen Ninh, 55 Yen Ninh Street, Ba Dinh Ward, Hanoi, and Hong Ngoc General Hospital - Phuc Truong Minh, 8 Chau Van Liem Street, Tu Liem Ward, Hanoi. Both facilities have been comprehensively invested in modern infrastructure and advanced medical equipment.

ENT and Head and Neck Surgery Department , Hong Ngoc General Hospital: Comprehensive treatment of ENT and head and neck conditions for Vietnamese and international patients

With a specialized development strategy, the ENT and Head and Neck Surgery Department at Hong Ngoc General Hospital provides comprehensive consultation, diagnosis and treatment for ear, nose, throat, and head and neck conditions in both adults and children. The ENT and Head and Neck Surgery Department manages a wide range of conditions, from common diseases such as allergic rhinitis, sinusitis, otitis media and tonsillitis to cases requiring surgical intervention or advanced specialized treatment, including tympanoplasty, cholesteatoma surgery, nasal septoplasty, treatment of vocal fold cysts and polyps, thyroid tumors, and head and neck cancers. Each patient receives an individualized treatment plan based on their clinical condition and healthcare needs.

As one of the ENT care providers in Hanoi chosen by many Vietnamese and international patients, the ENT and Head and Neck Surgery Department continues to invest in clinical expertise, medical technology and service quality to deliver comprehensive treatment solutions. The department focuses on the following goals:

• A highly qualified team of doctors and nurses who regularly participate in training and professional collaboration with specialists in Vietnam and abroad.
• Enhanced quality in the examination, diagnosis and treatment of ear, nose and throat conditions, as well as head and neck cancers, with a focus on accuracy, safety and effectiveness.
• Personalized treatment protocols for each patient, continuously updated with the latest medical advances to optimize treatment outcomes and shorten recovery time.
• A modern medical equipment system that supports early detection and timely treatment of complex conditions.
• Standardized clinical workflows based on an integrated care model, providing a convenient, professional and patient-centered healthcare experience.
• International patient-friendly medical services through language support, international insurance assistance and comprehensive care before, during and after treatment.

Why do international patients choose Hong Ngoc General Hospital for the treatment of ENT conditions and head and neck cancers?

International standards in healthcare quality

Over more than 30 years of development, Hong Ngoc General Hospital has affirmed its position as one of the pioneering private hospitals in Vietnam in standardizing healthcare quality in line with international standards.

The hospital is the first private healthcare provider in Vietnam to receive international quality accreditation from the Australian Council on Healthcare Standards International (ACHSI). This is a rigorous accreditation framework that evaluates patient safety, clinical quality, hospital governance and operational efficiency. Achieving this accreditation reflects Hong Ngoc General Hospital’s commitment to maintaining a safe, transparent and patient-centered healthcare environment.

Beyond its focus on treatment quality, Hong Ngoc General Hospital is also the first private hospital in Vietnam to be recognized by the Royal College of Surgeons of England (RCS) as a globally accredited Surgical Education Center. This recognition reflects the hospital’s clinical capabilities, commitment to continuous training and ability to apply international-standard surgical techniques.  

With an experienced team of specialists, modern medical equipment and standardized care processes, the ENT and Head and Neck Surgery Department at Hong Ngoc General Hospital is increasingly becoming a preferred choice for many Vietnamese patients and members of the international community seeking ENT care in Hanoi. Patients not only have access to advanced treatment solutions, but also experience professional, convenient medical services aligned with international healthcare standards.

A comprehensive service system, covering common to highly specialized conditions

Beyond being a trusted ENT care provider in Hanoi for many Vietnamese patients, the ENT and Head and Neck Surgery Department at Hong Ngoc General Hospital is also a preferred choice among many international patients thanks to its ability to provide a full range of services, from consultation and diagnosis to advanced specialized treatment, within a single specialty department.

The ENT and Head and Neck Surgery Department receives and treats a wide spectrum of conditions, including:

Sinonasal conditions: These include allergic rhinitis, acute and chronic sinusitis, nasal polyps, deviated nasal septum and related disorders. Patients are examined using modern endoscopic systems, combined with diagnostic imaging to identify the underlying cause and develop an appropriate treatment plan.

Ear conditions: The department treats conditions such as otitis externa, otitis media, tympanic membrane perforation, hearing loss, tinnitus and sudden sensorineural hearing loss. Depending on each case, doctors may prescribe medical treatment or surgical intervention to preserve and restore hearing function.

Throat and laryngeal conditions: These include tonsillitis, adenoiditis, pharyngitis, laryngitis, persistent hoarseness and voice disorders. The ENT and Head and Neck Surgery Department applies a range of modern treatment methods to help control symptoms, reduce the risk of recurrence and improve quality of life.

Head and neck conditions and tumors: The department provides consultation and treatment for thyroid diseases, head and neck tumors, ENT and head and neck cancers, as well as cases requiring advanced specialized surgery. A wide range of modern techniques are routinely performed, including cochlear implantation, transoral endoscopic thyroidectomy vestibular approach (TOETVA), endoscopic surgery for sinonasal cancers and complex head and neck surgical procedures.

With a comprehensive treatment model, patients can access a full range of services, from consultation, endoscopy, diagnostic imaging and laboratory testing to medical treatment, surgery and post-treatment follow-up, all within a single specialty department. This integrated process helps save time, minimize unnecessary additional tests and offers particular convenience for international patients with a limited stay in Vietnam.

An experienced team of specialists meeting the treatment needs of international patients

With a team of experienced doctors and strong clinical expertise, the ENT and Head and Neck Surgery Department at Hong Ngoc General Hospital is a trusted choice for many Vietnamese and international patients.

The department is led by Dr. Nguyen Xuan Quang, MD, MSc, Head of the ENT and Head and Neck Surgery Department.

• Dr. Quang has more than 15 years of experience in the examination, treatment and surgical management of ear, nose, throat, and head and neck conditions.
• He has in-depth expertise in benign and malignant head and neck tumors, including cancers of the tongue and oral cavity, sinonasal cancers, laryngeal and hypopharyngeal cancers, salivary gland tumors, and congenital branchial cleft cysts and fistulas of the neck.
• He is particularly experienced in thyroid cancer surgery, including open thyroid surgery with hidden-scar closure, cervical lymph node dissection, surgery for recurrent thyroid cancer and transoral endoscopic thyroidectomy vestibular approach (TOETVA).
• He develops personalized treatment protocols for each patient, continuously updated according to the latest recommendations from leading professional societies in the United States and Europe, with the aim of optimizing treatment outcomes and minimizing unnecessary interventions.
• Dr. Quang is fluent in English and can directly provide consultation, examination and medical counseling for international patients.

Dr. Nguyen Thi Hoa Hong, MD, Specialist Level II, Resident Doctor, Deputy Head of the ENT and Head and Neck Surgery Department, has more than 15 years of experience in otolaryngology, with particular expertise in otology and audiology, as well as the treatment of ear diseases in both adults and children.

• She has in-depth expertise in otology and audiology, with extensive experience in managing complex ear conditions.
• She effectively treats conditions such as tinnitus, hearing loss, impaired hearing, acute and chronic otitis media, tympanic membrane perforation and auditory disorders.
• She performs advanced specialized techniques, including tympanoplasty, microscopic ear surgery, ossicular chain reconstruction, treatment of chronic otitis media and cochlear implantation.
• Dr. Hoa Hong is fluent in English and French, enabling effective support during consultation and treatment for international patients.

Dr. Le Xuan Ngoc, MD, MSc, Resident Doctor, is an ENT specialist at Hong Ngoc General Hospital - 55 Yen Ninh, Ba Dinh, Hanoi. He has more than 10 years of experience in the examination and treatment of ear, nose and throat conditions.

• He diagnoses and treats common ENT conditions such as sinusitis, allergic rhinitis, tonsillitis, adenoiditis, otitis media, pharyngitis and laryngitis.
• He also diagnoses and treats ear diseases, including otitis media, cholesteatoma, otitis externa, tympanic membrane perforation, tinnitus and hearing loss.
• He provides consultation and develops appropriate treatment plans tailored to each patient, prioritizing conservative treatment methods when clinically indicated.
• He accompanies patients throughout the entire care journey, from consultation and medical counseling to treatment and post-treatment follow-up.
• Dr. Ngoc uses English during consultations and medical counseling, supporting effective communication with international patients.

In addition to leading specialists, the department is supported by a team of experienced, formally trained doctors who continuously update the latest advances in ENT and head and neck oncology. Multidisciplinary coordination, together with a patient-centered approach, helps deliver comprehensive, safe and tailored treatment solutions for each individual case.

Modern medical equipment enhancing diagnostic and treatment accuracy

Alongside its experienced team of specialists, Hong Ngoc General Hospital has made comprehensive investments in new-generation medical equipment to support early diagnosis, improve treatment accuracy and optimize patient recovery. This is also one of the key factors that makes Hong Ngoc a trusted choice for many Vietnamese and international patients seeking ENT care in Hanoi.

Olympus flexible ENT endoscopy system, Japan: Integrated with an HD camera and narrow band imaging (NBI) technology, this system enables clear visualization of mucosal structures and vascular patterns, supporting the early detection of precancerous or cancerous lesions in the ENT region from the initial stages.

Coblator system: Used in tonsillectomy and adenoidectomy, this system operates at low temperatures of 40°C to 60°C, helping minimize damage to healthy tissue, reduce postoperative pain, limit bleeding and shorten recovery time.

IPC multifunctional microdebrider system: Used in endoscopic sinus surgery, adenoidectomy, polypectomy, mastoid and ear surgery, and cochlear implantation. The system integrates navigation and image-guided support technology, helping improve precision during each surgical maneuver.

VARIO 700 surgical microscope by Carl Zeiss, Germany: Providing high-magnification, sharp imaging, this microscope supports precise, safe and efficient surgery in tympanoplasty, ossicular chain reconstruction, mastoid and ear surgery, cochlear implantation and various other microsurgical procedures.

NIM Vital nerve monitoring system: This system enables real-time monitoring of nerve activity during surgery, helping reduce the risk of nerve injury, particularly in thyroid and head and neck surgery.

HBN-standard sterile operating room system, United Kingdom: Equipped with HEPA air filtration, positive pressure control and continuous disinfection, the operating room system ensures a safe surgical environment, minimizes the risk of infection and enhances treatment effectiveness.

1:1 multilingual interpretation support to help international patients feel reassured during treatment

For international patients, language barriers can affect symptom description, communication with doctors and adherence to treatment plans. Understanding this, Hong Ngoc General Hospital has developed a dedicated care process for international patients to provide a convenient experience from the very first visit.A professional interpreter team fluent in English, Korean, Japanese and Chinese accompanies patients throughout appointment booking, reception, consultation, treatment and follow-up visits. At the same time, many doctors in the department are able to communicate in foreign languages, making clinical discussions faster and more accurate.

In addition to language support, the hospital standardizes medical records in line with international practices. After completing treatment, patients are provided with a complete Medical Report, paraclinical test results, prescriptions and other necessary documents in both Vietnamese and English to support insurance claims or continued treatment in another country when needed.

All endoscopic data, diagnostic images and medical records are digitized, enabling fast and convenient storage, retrieval and multidisciplinary consultation among specialists.

Partnerships with more than 50 international insurance providers to help optimize treatment costs

To help reduce the financial burden for international patients, Hong Ngoc General Hospital has established a partnership network with more than 50 domestic and international insurance providers, including Aetna, Allianz, Bupa, Cigna, Tokio Marine, Pacific Cross, AIA and Manulife.

Through this international insurance network, patients can benefit from practical support, including:

• Direct billing assistance in accordance with the coverage and benefits of their insurance policy.
• Transparent consultation on treatment costs and any potential additional expenses before services are performed.
• Support in preparing medical records, invoices and required medical documents according to the requirements of each insurance provider.
• A streamlined payment process, allowing patients to focus more fully on their treatment and recovery. 

Close coordination between the hospital and its insurance partners helps provide international patients with a more convenient, transparent and cost-effective healthcare experience.

Hospital-hotel standard treatment spaces, enhancing the inpatient experience

In addition to its focus on clinical quality, Hong Ngoc General Hospital has made comprehensive investments in hospital infrastructure based on an international-standard “hospital-hotel” model, providing a comfortable, private and patient-friendly treatment environment. 

The inpatient room system is designed with a variety of options to meet different patient needs:

VIP rooms: Luxurious spaces with dedicated areas for rest, work and daily activities, suitable for patients who require a high level of privacy.

Single rooms: Quiet and comfortable spaces designed to support optimal rest and recovery.

Double rooms and special care rooms: Scientifically designed to facilitate medical care while ensuring comfort for both patients and accompanying family members.

In addition, international patients can experience a wide range of integrated amenities:

• Dedicated 24/7 nursing care, with support ranging from daily personal assistance to post-procedure monitoring.
• A diverse nutritional menu featuring Asian and Western dishes, tailored to patients’ health conditions and the dietary preferences of different nationalities.
• In-room entertainment systems with more than 100 international TV channels, YouTube, movies, music and high-speed Wi-Fi.
• Housekeeping, laundry and infection control services are implemented according to strict protocols, ensuring that the inpatient environment remains clean and safe.

The combination of clinical excellence, comprehensive care services and modern treatment spaces enables Hong Ngoc General Hospital to deliver an international-standard healthcare experience, meeting the expectations of both Vietnamese patients and the international community living and working in Vietnam.

Appointment booking guide for international patients