Overcoming language and insurance barriers, Hong Ngoc General Hospital provides international families with continuous maternity care, timely medical support and multilingual services.
As one of the key specialties at Hong Ngoc General Hospital, the Department of Obstetrics and Gynecology has developed a continuous care pathway covering antenatal examinations, prenatal screening, childbirth and postpartum follow-up. This integrated model enables pregnant women to maintain consistent medical records throughout pregnancy and reduces the need to transfer between multiple healthcare facilities at different stages of care.
The foundation of this care pathway is an international-standard quality management system. Hong Ngoc General Hospital is among the few private hospitals in Vietnam accredited by the Australian Council on Healthcare Standards International (ACHSI). The hospital is also recognized by the Royal College of Surgeons of England (RCS) as an international-standard surgical training center. These standards are integrated into clinical processes, including medical examinations, infection prevention and control, medication management, surgical procedures and patient safety practices.
In maternal and newborn care, Hong Ngoc General Hospital is the first private hospital in Northern Vietnam to be recognized as a Recognized Center of Excellence for Breastfeeding Practices. The hospital also operates a Standard Satellite Human Milk Bank for Safety and Quality under the Human Milk Bank at the Vietnam National Children’s Hospital. Through this initiative, newborns can access safe pasteurized human milk when medically indicated, while mothers receive breastfeeding guidance and support from the earliest days after childbirth.
The Department of Obstetrics and Gynecology brings together a team of physicians, including PhDs, master’s degree holders and Specialist Level I and II doctors, many of whom have worked at leading institutions such as the National Hospital of Obstetrics and Gynecology, Hanoi Obstetrics and Gynecology Hospital and other tertiary healthcare facilities. The medical team has extensive experience in routine antenatal care, high-risk pregnancy management, vaginal delivery, cesarean section and the diagnosis and treatment of gynecological conditions.
Beyond clinical expertise, a barrier-free healthcare experience is an important factor for many international families when choosing a medical provider. At Hong Ngoc General Hospital, some physicians are able to communicate directly in professional English. The hospital also provides support in English, Korean, Japanese and Chinese from appointment scheduling and administrative procedures to medical examinations and treatment. Clear and accurate communication helps patients better understand test results, medical instructions, delivery options and potential situations that may arise during care.
International patients can schedule appointments through the hospital’s support hotline or mobile application, while receiving appointment reminders to proactively monitor important milestones throughout pregnancy. The hospital provides medical examinations on weekends and selected public holidays. Emergency services, laboratory testing and diagnostic imaging are available 24/7 to ensure timely access to medical care when needed.
When patients need to continue treatment overseas, they receive support in completing and transferring medical records, as well as connecting with receiving healthcare facilities to ensure continuity of care. Hong Ngoc General Hospital also cooperates with more than 50 domestic and international insurance providers, supporting patients with benefit verification, document preparation and direct billing arrangements in accordance with insurance policies.
The inpatient area is designed to provide privacy and comfort, with accommodation options including single rooms, double rooms and VIP rooms. Patient rooms include resting areas for mothers and family members, internet access and essential amenities. Meal plans are tailored to each patient’s health condition and nutritional needs, while nursing staff are available 24/7 to support medical care and daily activities.
Building on its modern facilities and experienced medical team, the hospital provides maternity care packages tailored to different stages of pregnancy, including routine antenatal examinations, ultrasound scans, prenatal screening and nutritional counseling. Mothers can choose their delivery method based on their clinical condition and medical indications. Both mothers and newborns receive 24/7 care within an integrated system of delivery rooms, operating theatres and recovery units, supported by strict infection prevention and control measures. Postpartum recovery support and breastfeeding guidance are also provided.
For high-risk pregnancies, including those complicated by diabetes mellitus, hypertension, preeclampsia, placenta previa, multiple pregnancies or fetal growth restriction, physicians develop individualized monitoring plans and coordinate multidisciplinary care when needed to ensure the safety of both mother and baby. In addition, the Gynecology and Breast Unit provides examination and treatment for gynecological conditions, along with breast examination, cancer screening and minimally invasive techniques when appropriate. These approaches help shorten hospital stays and support patients in returning to daily activities sooner.
Obstetrics and Gynecology services are currently available at two Hong Ngoc General Hospital facilities, Yen Ninh and Phuc Truong Minh. The integrated care pathway, multidisciplinary coordination and multilingual services help meet the healthcare needs of Hanoi’s international community in pregnancy care, childbirth and women’s health.
