What do international patients say about their gastrointestinal care at Hong Ngoc General Hospital?

Beyond earning the trust of Vietnamese patients, the Gastroenterology Center at Hong Ngoc General Hospital has also made a positive impression on international patients, becoming a preferred choice among Hanoi’s expatriate community for gastrointestinal care. Their accounts reflect the hospital’s clinical quality and international standards of patient care.

Comprehensive gastrointestinal care from leading specialists

“The doctor was highly skilled and explained my condition thoroughly, which gave me complete confidence in choosing to undergo surgery here. I felt reassured and very satisfied with the care I received” said Park Seong Taek, a patient from South Korea.

Hong Ngoc General Hospital provides specialized examinations and comprehensive treatment for a wide range of gastrointestinal conditions, including esophageal, gastric and duodenal disorders; liver, biliary and pancreatic diseases; anorectal conditions; gastrointestinal cancers; and abdominal trauma. International patients receive individual examinations and consultations from professors and senior gastroenterologists with over 20 years of experience, many of whom have worked at leading hospitals in Vietnam.

The medical team is proficient in a range of advanced therapeutic endoscopic techniques, including endoscopic hemostasis for gastrointestinal bleeding; removal of foreign bodies from the esophagus and stomach; endoscopic retrograde cholangiopancreatography (ERCP) for common bile duct stone extraction and biliary stent placement; endoscopic laser fragmentation of bezoars; and endoscopic submucosal dissection (ESD) to remove precancerous lesions.

When surgery is indicated, the hospital provides a full range of care, from emergency surgery to advanced procedures for appendicitis, acute calculous cholecystitis, abdominal trauma, and gastrointestinal, hepatobiliary and colorectal cancers. Highly qualified doctors and surgical teams are available around the clock to promptly manage emergencies caused by trauma or acute conditions, helping ensure that patients are assessed and treated within the critical window.

Advanced technology and internationally recognized standards of care

“Thanks to the advanced equipment, the endoscopy was very comfortable. I experienced no discomfort or bloating after waking up. I am very satisfied” said He Mingyuan, a patient from China.

To improve diagnostic accuracy, reduce the risk of complications and enhance patient safety, Hong Ngoc General Hospital has invested in an integrated range of advanced endoscopy and diagnostic equipment imported from the United States and Japan. A key example is the Olympus EVIS X1 endoscopy system, which offers 4K Ultra HD resolution and more than 150 times magnification, supporting the detection of polyps, precancerous lesions and gastrointestinal cancers at an early stage.

The hospital is also equipped with Vietnam’s first CT system capable of generating 2,560 slices and detecting abnormalities as small as 0.23 mm, supporting the accurate diagnosis of gastrointestinal, liver, biliary and pancreatic conditions. In addition, the LOGIQ Fortis ultrasound system integrates AI and liver elastography to assess liver fibrosis and detect and monitor hepatic lesions with high precision.

The operating rooms are equipped with advanced technology, including the KARL STORZ 4K ICG laparoscopic surgery system and a 3D C arm imaging system from Germany. These technologies enhance surgical precision and safety while minimizing the risk of postoperative complications. Designed in accordance with UK Health Building Note standards, the operating rooms feature a continuous fresh air supply, HEPA filtration and positive pressure ventilation, supporting rigorous infection control and patient safety during complex gastrointestinal surgery.

International standard gastrointestinal care at Hong Ngoc General Hospital

“Everything at Hong Ngoc was excellent, from the doctors and nurses to the modern facilities. I was very impressed, especially as this was my first time receiving treatment at a hospital in Vietnam” said Gilberto Cesar Hinojosa, a patient from the United States.

Hong Ngoc General Hospital follows an international Hospital Hospitality model, combining modern medical care with premium hotel style services. Its green surroundings and comfortable, private inpatient facilities help patients feel at ease throughout their treatment.

Hong Ngoc General Hospital also provides professional interpretation services in English, Korean, Japanese and Chinese to assist international patients throughout their care. The hospital works with more than 50 international insurance providers, including Aetna, Allianz and Cigna, offering direct billing services to reduce financial pressure and streamline payment procedures for international patients. When advanced treatment overseas is required, the hospital assists with medical documentation and coordinates with the receiving facility to help ensure continuity of care.

The trust and positive feedback of international patients reflect Hong Ngoc General Hospital’s clinical expertise and international standards of patient care. They also reinforce the hospital’s position as a trusted provider of gastrointestinal care for Vietnamese patients and a reliable healthcare partner for the expatriate community in Vietnam.