On 29 October 2026, the Hong Ngoc Healthcare System and Dai-ichi Life Vietnam held a partnership signing ceremony and launched the Smart Healthcare Claim Service, offering cashless hospital services and end-to-end insurance claims processing. The event marked a new step in their collaboration, aimed at helping customers access their insurance benefits when receiving medical care at Hong Ngoc.
With a patient-centred approach, the Hong Ngoc Healthcare System focuses on improving both the quality of clinical care and the customer experience throughout the care journey. Building partnerships with insurance providers supports this approach by connecting healthcare services with the financial protection needs of patients and their families.
As part of the partnership, the Hong Ngoc Healthcare System and Dai-ichi Life Vietnam are introducing the Smart Healthcare Claim Service. Customers can submit an insurance claim at Hong Ngoc and have it assessed for cashless hospital services and insurance benefits under either of the following arrangements:
- Claims eligible for a cashless guarantee: The Hong Ngoc Healthcare System and Dai-ichi Life Vietnam coordinate to provide cashless hospital services.
- Claims not eligible for a cashless guarantee or eligible for partial coverage: The Hong Ngoc Healthcare System submits the insurance benefit claim to Dai-ichi Life Vietnam on the customer’s behalf for assessment. Customers do not need to resubmit their claim to Dai-ichi Life Vietnam after treatment and discharge. If the claim is approved, Dai-ichi Life Vietnam pays the customer directly. This coordinated process saves time, reduces administrative steps and allows customers to focus on their treatment.
Speaking at the ceremony, Mr. Van Tuan Nhat, Deputy CEO of Hong Ngoc Group, said: “We are delighted that Hong Ngoc and Dai-ichi Life Vietnam share a commitment to working together, growing together and providing customers with high-quality, trusted healthcare and insurance services. I hope this marks a new step in our partnership and enables Hong Ngoc to continue to be ‘where trust is placed’ for our customers, employees and partners.”
Mr. Truong Minh Tam, deputy general director of insurance services at Dai-ichi Life Vietnam, said: “Guided by our ‘Customer First’ philosophy, Dai-ichi Life Vietnam continually develops and provides customers with comprehensive financial protection and healthcare solutions through insurance products with valuable benefits tailored to their needs. The launch of the Smart Healthcare Claim Service with the Hong Ngoc Healthcare System marks more than the introduction of a new service. It is another step towards building a customer-centred ecosystem for healthcare and financial protection at Dai-ichi Life Vietnam.”
As a member of Japan-based Dai-ichi Life Group, Dai-ichi Life Vietnam has operated for more than 19 years and now serves over 5.2 million customers nationwide. In the first half of 2026, the company reported total assets of more than VND 84 trillion and paid over VND 3.1 trillion in insurance benefits across more than 196,000 claims. Its financial strength and customer service experience make it a strong partner for the Hong Ngoc Healthcare System in providing cashless hospital services and end-to-end insurance claims processing.
The partnership signing ceremony and launch of the Smart Healthcare Claim Service mark a collaboration between the Hong Ngoc Healthcare System and Dai-ichi Life Vietnam to connect healthcare services with support for claiming insurance benefits. Through this partnership, Hong Ngoc continues to expand its partner network, aiming to enhance the value of its services and support patients throughout their healthcare journey.
