After receiving the hospital quality certification according to ACHS International (ACHSI) standards last November, Hong Ngoc General Hospital is set to hold a ceremony on February 28 to receive this prestigious certificate. This will be a significant event, marking the first general hospital in Viet Nam to successfully achieve the ACHSI hospital quality certification according to the EQuIP7 criteria, with the highest rating – ACCREDITATION.
ACHSI certification – The world's strictest standards for healthcare quality
In the healthcare field, the ACHSI certification has long been considered a guarantee of quality healthcare services globally.
Established in 1974, ACHS is the oldest, largest, and most prestigious healthcare quality standards consultant in Australia. As an independent, non-profit organisation, ACHS has worked with healthcare institutions to improve quality, tailoring services to the needs of each healthcare system.
Today, many prominent global hospitals, including Dubai London Hospital (UAE), Al-Ahli Hospital (Qatar), and ICON Group International Hospital (Singapore), have adopted ACHSI standards.
ACHS International hospital quality certification (according to EQuIP7 criteria)
Thanks to a strict and rigorous assessment process, ACHSI standards have been adopted by many prestigious hospitals worldwide. These standards not only ensure safety but also enhance patient experience and satisfaction.
Practical benefits of the ACHSI hospital quality certification for patients
After nearly two years of continuous effort and improvement, Hồng Ngọc General Hospital has successfully passed the stringent evaluation process encompassing 38 criteria and 722 sub-criteria across six quality commitment areas.
Practical Values That the ACHSI Hospital Quality Certification Brings to Patients
Among them, some notable criteria that bring practical benefits to patients and demonstrate the international quality standards of this private healthcare system include:
- Ensuring radiation safety and comprehensively optimising the infection control system. 100% of operating rooms are equipped with air filtration systems that ensure air quality standards are safely met.
- Maximising patient rights and benefits according to WHO declarations.
- A standardised medication management system, ensuring optimal drug storage, safe dispensing, and appropriateness.
- Completing the hospital-wide 'code red' alarm system while establishing 'rapid response' teams to improve the patient emergency process, enabling timely responses to both medical and non-medical emergencies.
- A commitment to continuously updating the most advanced medical equipment to serve diagnosis and treatment.
- Incorporating technology into hospital management and operations to optimise effectiveness, delivering the best experience with cost efficiency for patients.
Joining virtually, Ms. Louise Cuskelly, CEO of ACHS International, shared: “During our evaluation, our team of experts recognized Hồng Ngọc General Hospital’s strong governance system and exceptional culture of accountability. One of its most outstanding strengths of Hong Ngoc General Hospital is the well-organized patient admission and care process, which is deeply patient-centered. This achievement is not merely about meeting standards but surpassing them to improve treatment outcomes for patients.”
Ms. Louise Cuskelly, CEO of ACHS International, extended congratulations to Hong Ngoc General Hospital
Achieving international quality certification after a rigorous evaluation not only strengthens the trust of patients and partners in the Hong Ngoc healthcare system but also enhances the service experience. Patients receive care with international standards, and the medical team is continuously trained to improve expertise, meeting over 700 criteria focused on patient care, prioritising comprehensive healthcare, and offering the best support for patients' health.
Dr. Duong Huy Luong, Deputy Director General of Department of Medical Service Administration, spoke at the event.
Also speaking at the event, Dr. Duong Huy Luong, Deputy Director General of the Department of Medical Services Administration, emphasized: “Hospitals that actively improve their quality in accordance with the 83 criteria set by the Ministry of Health of Vietnam are aligning themselves with international standards. A standout example is Hong Ngoc – Phuc Truong Minh General Hospital, which has achieved accreditation under the ACHSI quality standards. The active participation of private hospitals has made a significant contribution to the mission of protecting and improving public healthcare. The successful implementation of this set of standards by Hong Ngoc – Phuc Truong Minh General Hospital in a relatively short timeframe is a testament to its unwavering commitment to excellence and marks a significant milestone truly worthy of recognition and pride.”
Commitment to sustainable development, putting patients first
The Head of the Evaluation Team, Timothy Gardner, highly praised the achievements of Hong Ngoc General Hospital, saying: “ACHS has its own highly stringent healthcare quality standards, which have been developed over the course of 50 years of the organisation's history. These standards are continuously updated and adapted to global trends, creating international-level criteria.
Moreover, ACHS is particularly focused on maintaining and continuously improving healthcare quality through annual assessments, even after a hospital has received certification. This is why we highly value Hong Ngoc’s achievement, placing it on par with many of the top hospitals worldwide.”
Commitment to Sustainable Development, Putting Patient Benefits First
With the strict requirements from one of the world’s leading healthcare quality assessment organisations, Hong Ngoc General Hospital will undergo annual evaluations by ACHS to maintain the validity of its certification and ensure that its quality commitments are consistently upheld at the highest standards for patients.
Prof. PhD. Dr. Le Van Thach, Director of Hong Ngoc General Hospital – Phuc Truong Minh, said: “One of the values that impressed us about ACHSI and aligns with the mission of Hong Ngoc General Hospital is the constant improvement. With the annual evaluations, we are confident that our commitment to healthcare quality will always be maintained at the highest level. There is pressure, but it is essential to strengthen a safe and friendly working environment for healthcare staff, improve patient experience and safety, and contribute to the overall development of Viet Nam's healthcare sector.”
It can be confidently stated that, as the first general hospital to successfully achieve the ACHSI quality certification, Hong Ngoc General Hospital has demonstrated its commitment to putting patient benefits first. It is worthy of being a trusted destination for patients, while also paving the way for Việt Nam's healthcare system to integrate and meet global healthcare standards.
